Refund policy
Due to the hygienic and personal nature of our products, we do not accept returns or offer refunds once a product has left our premises. These items cannot be restocked or resold once used or unpackaged.
Exchanges
While we do not offer returns or refunds, we understand issues can arise. Exchanges may be considered under the following conditions:
- No exchange will be processed without original proof of purchase.
- A minimum handling fee of 15% of the product value applies to all exchanges, plus any additional delivery charges.
- Exchanges are only valid if an approved waterproof mattress/pillow protector was used from the time of delivery.
- Products must be unused, unsoiled and in original packaging. Any product deemed soiled or in an unsanitary condition cannot be exchanged, and doing so voids the manufacturer's warranty and guarantee.
- We cannot exchange custom-made, personalized, or special-size items, unless the item received does not match the original order specification.
Delivery Inspection
Please inspect your product on delivery. If it arrives damaged or marked, note this on the delivery note and inform your sales person within 24 hours of delivery.
Warranties
All products carry the manufacturer's warranty and guarantee. Workmanship is guaranteed by the factory, though personal comfort cannot be guaranteed.
Contact
For any concerns regarding your order, email info@SleepLifestyle.co.za or call 011 039 6620 within 7 days of receiving your order.